Measuring ROI and Momentum
Track hours saved, cycle time reduction, and impact on revenue or retention. Tie each automation to one explicit KPI. If the metric does not move after two sprints, reconsider scope, data quality, or whether the task truly needed automation.
Measuring ROI and Momentum
Balance speed with quality. Monitor error rates, customer satisfaction, and escalation volume. Guardrails prevent chasing superficial wins that create downstream headaches. Honest dashboards protect your brand and align the team around sustainable performance.